CHEF CHAN CUISINE INC is committed to providing customers with a worry-free shopping experience. If you are not satisfied with your purchase of kitchenware, you may request a return in accordance with the policy below.
I. Scope of Returns
We accept return requests in the following situations:
Dissatisfaction with the product
Product does not match the description
Product received is damaged or has quality issues
Other reasonable grounds for return
Important Note: Returns are accepted even if the product has been opened; provided the return conditions are met, opened items are eligible for return.
II. Return Timeframe
Return requests must be submitted within 30 days of receiving the product.
Requests for orders exceeding this timeframe may not be accepted.
III. Return Conditions
To ensure fair transactions, returns must meet the following basic conditions:
No severe damage caused by the user
Product remains in a condition suitable for resale (exceptions apply)
Original packaging and accessories included (if applicable)
IV. Return Process
Contact customer service to explain the reason for the return
Obtain return authorization and the return address
Ship the item back as instructed
Refund processed after the warehouse confirms receipt
V. Refund Details
Refunds will be processed after the returned item is received and inspected.
Refunds are typically issued via the original payment method within 3–7 business days.
The actual time the funds appear in your account depends on the payment provider.
VI. Return Address & Contact Information
Address: 15621 65th Ave, Flushing, NY 11367
Phone: (929) 933-4656
Email: tao@cuisineonline.shop / support@cuisineonline.shop
Please include the following details in your email:
Order number
Reason for return
Product status (whether opened or unopened)
We will provide the specific return address and instructions upon confirmation.
If you have any questions regarding returns, our customer service team is here to assist you throughout the process.